Shipping Policy

unboxit™ Shipping Policy

Unboxit offers free Standard Shipping for all our products delivered Australia wide. Our standard handling time is 1 business day with 90% of orders with same day shipping if ordered before 12pm.

1. Order Confirmation 

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase. In the event you do not receive a confirmation email, please double check your spam/junk folder.

2. Shipment Processing Time

Shipment processing takes 1-2 business days. The processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, we work as fast as we can to dispatch your items as soon as possible but generally we ship most items the following business day.

During times of peak demand such as end of financial year, Black Friday, Cyber Monday, and the Christmas period this may increase to 2 business days.

3. Shipment Locations

3.1. Domestic Only
Unboxit ships domestic only within Australia. Deliveries will be made to your front door. Deliveries to apartments and flats will be made to the ground floor entrance only. 

3.2. Shipping Restrictions
For bulky items, we are unable to deliver to PO Boxes, or parcel lockers. 

4. Delivery estimates and shipping costs

We endeavour to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. 

Please note: Times given are purely an estimate only. Your tracking ID will give you an accurate ETA once dispatched.

Please note:

  1. (i)  Business day means Monday to Friday, except holidays.

  2. (ii)  Orders are usually not shipped or delivered on weekends or holidays.

  3. (iii)  Date of delivery may vary due to carrier shipping practices, delivery

    location, method of delivery, and the items ordered.

  4. (iv)  Items may be delivered in partial deliveries across separate shipments, and in some cases with different carriers. 

  5. (v)  When placing your order, we consider these factors when calculating the estimated delivery date:

    1. (A)  Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

    2. (B)  Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

  6. (vi)  Due to ongoing flooding, staff isolations, higher than usual demand, & holiday periods, packages to and from our facility in Melbourne, Victoria may be delayed. We appreciate your patience during this time.

  7. (vii)  We will not be responsible for delivering to the wrong shipping address if you initially provided incorrect information.

5. Tracking Options

All orders delivered within Australia automatically have tracking included except some orders which may be sent in envelops.

6. Cancellations

If you need to cancel your order, please let us know as soon as possible by emailing hello @ unboxit.co and placing the subject line as "URGENT CANCELLATION Order #........." with your full name and order number and our team will do our best to stop the order from being dispatched. 
Please note: If you wish to cancel once the package has been accepted by the courier for delivery and it will already be on its way to you and you will need to contact our support team to arrange a change of mind return as per our Returns and Refund policy.

7. Change of Shipping Address

If you need to change your address, please let us know as soon as possible by emailing hello @ unboxit.co and placing the subject line as "URGENT CHANGE OF ADDRESS Order #........." with your order number, and revised address and our team will update the address on the shipping label.
Please note: If you wish to cancel once the package has been accepted by the courier for delivery and it will already be on its way to you and you will need to contact our support team to arrange a change of mind return as per our Returns and Refund policy.

8. Damages

If there is any damage to the packaging on delivery, contact us immediately at hello @ unboxit.co

9. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often than not, the package is either in the building or with a neighbour. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello @ unboxit.co to report missing or lost packages.

10. Unboxit Shipping Protection Promise

Shop with 100% confidence. In the unfortunate and rare event that your order does not get delivered, or if your order is damaged on arrival, we will replace or refund your order. Guaranteed.

Item damaged in transit: If your order has been delivered, but is damaged, please send photo proof and a description of the damage to hello @ unboxit.co as soon as possible. 

If you claim a replacement product or refund for an item damaged on arrival, please keep the original boxes as we may need to have the item sent back to us for inspection. (At our cost)

Item lost in transit: If your order has not been delivered by your assigned courier after 5 weeks, please contact us at hello @ unboxit.co and we will arrange your replacement or refund.

11. Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

12. Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by our courier partners, a notification will be left in the mailbox with alternative delivery arrangement. If no one is present when your item is delivered by Aramex, Toll, Hunter Express or Allied Express, your item will be left in a safe space if deemed safe to do so by the driver. Alternatively, a calling card may be left for collection from the local depot. A re-delivery cost may occur if you are not home at the arranged time and want to arrange a redelivery. 

13. Rejected By Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might be quicker, or take longer than expected due to various reasons. If you do not receive your item within 15 business days, please contact our customer care team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.