Returns and Refund Policy
unboxit™ is fully committed to our customer's shopping satisfaction therefore we offer a returns policy in addition to your standard rights under the Australian Consumer Law.
30 Days Money Back Guarantee (change of mind)
Goods where the 30 day money back guarantee applies
We provide a change of mind, 30 days money back guarantee for certain products, if the item is in its original unused and resaleable condition, meaning that:
- It is in its original packaging, including instruction manuals and all accessories; and
- It is unused, unworn, unassembled and in its original condition; and
- It is not an item where a return is not permitted (see below).
In the event that these conditions are not met, unboxit may refuse to provide a refund for a change of mind return or the wrong item purchased.
**Note: A 5% to 25% restocking fee applies for any eligible change of mind returns depending on product items.**
Goods where the 30 day money back guarantee does not apply
unboxit™ does not accept the return of items from the following categories under any circumstances due to health and safety reasons:
- Cosmetics, Beauty and health products
- Underwear and Swimwear
- Furniture, Bedding and accessories (for example, mattresses, including air mattresses, sleeping bags and pillow protectors, etc., where the seal and/or packaging has been opened)
- Food items
- Single use items
- Spare parts
- Sale or factory second items
- Gift certificates
However, please contact us if you think these items are faulty, not fit for purpose or do not match the sample image or description.
If your item meets the return requirements above, please contact us at hello @ unboxit.co with the reason for your return and we will provide details on how to return your item. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item, and whether or not your refund has been approved.
If approved, your refund will be processed and returned to your original method of payment for the item, within 3-5 business days. You will be notified once your refund has been processed.
Late or Missing Refunds (if applicable)
If you haven’t received a refund after such time, please contact your financial institution as it may take some time before your refund is officially posted.
If you have done the above and you still have not received your refund, please contact us.
Return Shipping For Change of Mind / 30 Day Money Back
For change of mind / 30 day money back returns, you will be responsible for paying your own shipping costs with tracking number for returning your item. unboxit is not responsible for the cost of shipping your return back. Please note any express, international or any other shipping charges paid upon first ordering your item, will not be refunded in the event of a change of mind. We advise you to always use registered mail to return your item as we are not responsible if the return is lost or stolen in transit.
Return Shipping For Faults
For returns due to our error or product faults, we will cover the shipping costs. You will not be responsible for return postage fees. If you paid for shipping or express post on the original order, this amount will be refunded to you.
You can always contact us for any return question at hello @ unboxit.co.
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